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Christmas & New Year Office Closure Notice

Please note that our customer service office is now closed until Monday 5th January 2026.

During this time, our team will be taking a well deserved break to enjoy the festive period with family and loved ones. We are of course still processing orders as usual and we will still be responding to emails throughout this time, though response times may be longer than usual as we enjoy this festive period together.

We would like to take this opportunity to sincerely thank all of our customers for your continued support throughout the year. Wishing you a very Merry Christmas and a happy New Year.

We look forward to welcoming you back in 2026.

Warmest wishes,

The Otello’s Home Family 🎄✨

Track Your Order
Each item in your order has an estimated delivery, this can be found on your order confirmation email and our website. It is really important that we kindly ask all of customers to allow the estimated delivery period to pass before contacting our support team regarding the delivery status.

As soon as your order is on it's way, we'll send you an email to confirm further details on your delivery.

If you ordered multiple items, they may arrive in separate deliveries within their estimated delivery times.

If your estimated delivery period has passed, please contact our customer service team.
Help Centre

Visit our help centre to get quick answers to our most frequently asked questions about orders, delivery, returns, warranty and much more.

Live Chat
If your query is urgent, why not use our live chat feature for instant access to our support team. Simply click on the widget in the bottom right hand corner to start a live chat with a member of our team.
Email

To contact us via email, please use the form below.

Phone
For online queries regarding orders, products and anything relating to our website, please call 01909 393636
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