Frequently Asked Questions

Yes, we absolutely ship to both Ireland and Northern Ireland.

These are classed as our international orders and so are quoted individually, this allows us to find the best possible shipping rate from our couriers.

If you would like a shipping quote for your order, please kindly contact our team here and they will get back to you promptly.

Yes, we are happy to arrange delivery to the United States.

As with all of our international orders, US deliveries are quoted individually so that we can find the best possible shipping rate from our couriers. Please note that any duties or import taxes are the responsibility of the customer.

Our checkout is set up for UK delivery addresses, so please contact our team here with the items you would like and your delivery address, and they will come back to you promptly with a quote.

Our delivery options vary however we do offer free delivery on all orders over £100 - please see our Delivery page for more details regarding our delivery policy.

In the rare case that your items are damaged in transit, please refuse the delivery and send it back if the item is visibly damaged from the outer packaging. If the damage is only noticeable once opened, please report this to us within 24 hours of receiving your order. We also ask that you provide photographic evidence as this will help us with your claim.

Please note it is super important to report any damages within 24 hours of receiving your delivery.

If you have ordered a mixture of small and large items, they will be dispatched separately and you will receive a dispatch confirmation email with further information regarding your delivery for each shipment.

We store our stock strategically in various warehouses across the country, therefore if you have placed a multi-item order then there is a possibility some items may be delivered separately.

We'll send you a dispatch confirmation email once your order is on its way.

You can also access your tracking information by logging in to your account on our website.

If you experience any problems at all, please contact our Support Team right away and we will do our very best to assist you.

We can attempt to change your delivery address however please note that this may not always be possible due to the speed at which some orders are processed.

Please contact our Support Team with your order details as soon as possible to get your order updated.

If your order is in transit, you can update your delivery address with the courier directly. Please note, this may impact your delivery date.

Before placing your order for an item, we recommend that you measure the intended space along with all access points within your property to ensure that we're able to successfully deliver your item.

Should you have any questions or require assistance, please contact our Support team.

There is a limited window where we may be able to cancel your order prior to dispatch, so please contact our support team straight away and we will do our best to assist you.

You have 14 calendar days, starting the day after your order is delivered, to tell us that you wish to return it. Once you have notified us, you have a further 14 calendar days, starting the day after you notified us, to send the goods back.

To start a return, please use the form on our Request A Return page. Full details are in our Returns & Refunds Policy.

All of our contact methods can be found on our contact page