A quick check before you send — so there are no surprises.
We match live prices from other retailers, but our promise doesn't cover our own clearance, sale or promotional items.
Otello's Home Promise
Price Match Promise
Found it cheaper elsewhere? Tell us and we'll do our best to match it.
Our promise to you
Beautiful pieces, at the best possible price
Find an identical item for less at another UK retailer and we'll do our very best to match it.
How it works
-
Find a lower price
Spot the same brand, model and specification cheaper at another UK retailer.
-
Send us the details
Fill in the quick form below with the product and a link to where you found it.
-
We review & match
We verify the price and get back to you within one working day.
What qualifies for a price match
What qualifies
- Same brand, model and specification
- In stock and available for immediate purchase
- Sold by a UK-based retailer
- A live link or advert showing the lower price
What doesn't qualify
- Clearance, ex-display or end-of-line items
- Special promotions, flash sales or discount codes
- Auction sites and third-party marketplaces
- Low-quality imitations using our imagery
Not sure which applies? Send it over anyway — we're always happy to take a look and give you our honest opinion.
Get started
Request a price match
Share the product you'd like and where you found it cheaper. We'll review and reply within one working day.
- No obligation to buy
- Reviewed by a real person
- A reply within one working day
Prefer to talk? Call us on 01909 393636
By submitting you agree to our privacy policy. Requests must be made prior to purchase.
Good to know
Frequently asked questions
Do you price match during sales?
How long does a decision take?
We review every request and reply within one working day. If we need any extra detail to validate the price, we'll let you know.
What proof do you need?
A live link or current advert showing the lower price, with the item in stock and ready to buy from a UK retailer.
The item looks identical but much cheaper — is it genuine?
Some websites use our imagery on lower-quality copies to appear legitimate. Send it over and we'll give you our honest, expert opinion.
Can trade customers use the price match?
Trade account holders already receive dedicated pricing — please speak to your account manager, or apply for a trade account.